Our Privacy Policy & What this Policy Covers

We at NYCPet.com recognize and respect the importance of maintaining the privacy of our customers. This policy outlines what we do and do not do with the information you provide to us.

This policy covers how we at NYCPet.com use the personal information we ask you for, such as your name, delivery address, email address or phone number.

NYCPet.com uses information for the following general purposes:
(i) to customize the advertising and content you see,
(ii) to fulfill your requests for products and services,
(iii) to improve our services
(iv) to contact you.

In order for you to purchase products that we offer via the Site, we require you to provide us with information that personally identifies you. We receive and store any information you enter anywhere on the Company's Site, for example your name, address, directions to your address, zip code, e-mail address, credit card number and it's expiration date, kind of pet and pet name. For recurring orders we will keep your address and credit number on file, as well as information such as products ordered and sale promotion codes.

Traffic Data Collected (collectively "Traffic Data")
We automatically track and collect the following information when you visit our Site:
(i) Your IP address
(ii) The type of computer you are using
(iii) The type of Web browser you are using

We may analyze Traffic Data for marketing purposes and for improving your experience on the Site.

If you communicate with us by e-mail, or otherwise complete online forms, surveys, or contest entries, any information provided in such communication may be collected as Personal Information.

How We Use the Information We Gather

We use your Personal Information for such purposes as responding to your requests, processing and filling customer orders, verifying your qualifications for certain products and services, billing, improving our services, providing an enhanced and more personalized shopping experience, communicating with you, and informing you of special offers and discounts.

From time to time, we may also use your Personal Information to send you free samples of new products or product brands different from those you usually order.

Your Personal Information may be provided to third parties to the extent necessary to bring you our services. For example, we may use an outside shipping company to ship orders, and we use a credit card processing company to bill users for goods and services.

Personal Information might also be used:
(i)To send you information about us or free products or promotional material.
(ii)To send you e-mails informing you of weekly or monthly specials.

Except as provided above, and in sections below, we will not release your Personal Information to a third party unless you have granted us permission to do so.

Log Files

We use IP addresses to analyze trends, administer the Site, track users' movements, and gather broad demographic information for anonymous and aggregate use.

About The Use of Cookies

Cookies

Cookies are small pieces of information stored on your computer when you view our website and/or advertisements. A cookie lets us recognize you, keep track of your shopping cart and provide a more meaningful and personalized shopping experience when you visit our site again.

Changing Your Cookie Setting

Most web browsers are set to accept cookies automatically, but you can change this setting. See your browser's "help topics" to learn how to change the setting. If you decide not to accept cookies, you may not be able to shop with us on-line and access all your account information on our website.

Sharing of Personal Information

We share demographic information with our partners and advertisers only on an anonymous and aggregate basis. This is not linked to any personal information that can identify any individual person.

Requesting Information from Potential and Registered Customers

Our Site provides (in areas accessible to non-registered users) an order form for potential customers to request information about our products and services.

You must be 18 years old or older to register as a customer of NYCPet.com.

If you have any questions please contact George DiGuido at (718) 768-3954 or email nycpet.web@gmail.com 
Limits to Your Privacy

Our Site may contain links to other Web sites. NYCPet.com wants you to be aware that when you click on links and/or ad banners that take you to third-party Web sites, you will be subject to the third parties' privacy policies, not ours. While we support the protection of privacy on the Internet, we are not responsible for the actions and privacy policies of third parties and other Web sites. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to, any other Web site. This Privacy Policy applies solely to information collected by the Company on this Site.

Your Security

NYCPet.com takes precautions to protect your Personal Information.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with encryption software.

Our Site encrypts your credit card number prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the Site is viewed using Microsoft's Internet Explorer or Netscape Navigator. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just "surfing."

While we make reasonable efforts to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. As a result, we cannot ensure or warrant the security of any information you transmit to us or information we transmit to you from our online products or services, and you do so at your own risk.

This policy does not apply to the practices of companies that NYCPet.com does not own or control, or to people that NYCPet.com does not employ or manage.

We may transfer information about you if NYCPet.com is acquired by or merged with another company. In this event, NYCPet.com will notify you before information about you is transferred and becomes subject to a different privacy policy.

Lost or Stolen Information

You must promptly notify us if your credit card, user name, or password is lost, stolen, or used without permission. In such an event, we will note that you have canceled your credit card number, user name, or password in our system and will update our records accordingly.

How to limit the use of your information

Our users are given the opportunity to "unsubscribe" of having their information used for purposes not directly related to placement, processing, and delivery of a product order at the point where we ask for the information. If you prefer to "unsubscribe" and not have us send you material we think may be of interest to you, such as product information, product samples, and promotional mailings/e-mails from us and sites and companies we own, then you can notify us by e-mail.

Your instructions to limit the use of your information will be procesed as soon as reasonably practicable. In addition, you may "unsubscribe" by accessing and updating your information in the "My Account" area on our Site.

Corrections

If any of your Personal Information changes (such as your zip code), or if you no longer desire our service, we will correct, update, or remove that personal data provided to us. This can be done by sending an e-mail with your new information to nycpet.web@gmail.com. In addition, you may access and update your information in the "Your Account" area on our Site.

Confidentiality and Security

We at NYCPet.com will limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs, such as our order takers, order fillers and delivery drivers.

We have physical, electronic, and procedural safeguards to protect personal information about you.

Your NYCPet.com Account Information is password-protected.

Information Sharing and Disclosure

We at NYCPet.com will NOT rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:

When We must respond to subpoenas, court orders, or legal processes, or to establish or exercise our legal rights or defend against legal claims.

When We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations.

Changes to this Privacy Policy

NYCPet.com may update this policy. We will notify you about significant changes in the way we treat personal information by placing a prominent notice on our site.

Information Collection and Use

When you register we ask for information such as your name, phone number, delivery address and directions (such as cross streets), zip code, your email address, type of animals in your household and your pet's name. We only use this information to facilitate your delivery.

Your Ability to Edit and Delete Your Account Information and Preferences

General

You can edit your NYCPet.com account information at any time and cancel your recurring orders up to day of delivery.

We reserve the right to send you certain communications relating to your order or recurring order.

Questions and Suggestions

Please contact us at

NYCPet.com
192 Fifth Ave,
Park Slope, Brooklyn,
New York, NY 11217
(718) 768-3954